Payment Policy

Payment Policy

At Nancy & Wren, we want to make your checkout experience simple, safe, and secure.

Accepted Payment Methods

We currently accept the following payment methods:

  • Shop Pay

  • Shop Pay Installments

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

Please note that available payment methods may vary depending on your location, device, browser, and checkout eligibility.

Shop Pay Installments

Shop Pay Installments may be available for eligible orders. Availability, payment terms, and approval are determined at checkout and may vary per customer.

Currency

All prices on our website are displayed in pounds (£) , unless stated otherwise at checkout.
Your order will be charged in the currency shown at checkout before you complete your purchase.

Payment Security

All payments are processed securely through Shopify Payments and trusted third-party payment providers. Estelle & Ruby does not store your full credit card details on its own servers.

When Payment Is Charged

Payment is charged when your order is placed successfully. Once your payment has been confirmed, you will receive an order confirmation by email.

Taxes and Shipping Costs

Any applicable taxes, shipping costs, duties, or additional charges will be shown at checkout where applicable before you complete your purchase.

For international shipments, customs duties, import taxes, VAT, sales tax, or handling fees may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Failed or Declined Payments

If your payment is declined, your order will not be processed. Please check your payment details or try another available payment method.

We reserve the right to refuse, cancel, or limit transactions in cases of suspected fraud, unauthorized activity, pricing errors, stock errors, or other legitimate business reasons.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Please note that it may take several business days for the refund to appear on your bank, card, or payment provider statement.

For more information, please see our Returns & Refunds Policy.

Contact

If you have any questions about payments, please contact us at:

Email: support@nancyandwren.co.uk
Customer service hours: Monday to Friday, 09:00 – 17:00 business days